Cappolla's Pizza & Grill

Reviews about Cappolla's Pizza & Grill

• Alexxis Castrati

  Feb, 25 2018
  ★ ☆ ☆ ☆ ☆
  Worst establishment I have EVER dealt with. We ordered food from them for delivery. I was worried after reading the reviews about them getting the orders wrong and quality of food, but we did it any way. MISTAKE! The order was wrong so we called and kindly asked if they would replace my portion of the order. They offered to replace my sandwich, but not my fries. The fries were already soggy and gross and now they want me to eat them now, alone, or cold/reheated when my new sandwich comes in ANOTHER 45ish minutes. She also informed me why she wouldn't replace the fries, "Because we didn't get those wrong." What? There's nothing right about them. They are so soggy and limp. Finally asked to speak to the manager. Well, don't bother because the manager doesn't have time to speak to anyone! After trying to rectify the situation the "wonderful" lady on the phone informed me they have never had this happen before. Have you read your own reviews (Yelp)??? They also wouldn't give us a refund so we had to opt to have them deliver another sandwich, for no reason, because I am not eating something made by an establishment that clearly doesn't care what they produce or how they rectify a poor situation. Since I have to pay for it, sure, they can drive out here again. I feel bad for the delivery driver caught in the crossfires, but he was tipped. Find a better work place where people believe in customer service and good food.

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